Last Updated March 27, 2019
Hope for Children Foundation wants you to understand how we use and protect the important information you provide to us. This information summarizes our policy, procedures and practices.
- We collect information as a way to further our mission of prevention of cruelty to children, building healthier lives free of domestic violence and sexual assault. The information you provide allows us to help you on a more personal level. We can better respond to your requests, understand your needs, and provide you the information and resources you need. We can also compare your information with the information of others we connect with to identify important trends. Gathering this information has the potential to lead to breakthroughs in research, resolution, product and program development, and more effective services. These breakthroughs can help lead to healthier lives for all.
- Unless you tell us otherwise, when you provide your information to us, we assume you are agreeing to allow us to use and disclose it as allowed by law and Hope for Children Foundation policies to deliver the programs you are involved with and in furtherance of our mission.
- We will comply with all U.S. laws and the laws of countries in which Hope for Children has a business presence
- When we ask for certain types of sensitive information—such as health information—we will tell you how we intend to use and disclose that information.
- We will use—and require our data management vendors to use—reasonable and appropriate security practices to safeguard your information.
- If you change your mind about allowing us to use your information or have questions about our privacy practices, please use the contact options on our Contact Us page to let us know.
This privacy statement is an explanation of what we do with your information.
Information We Collect Including Personal Information
“Personal Information” means information that we can use to identify or contact you. It can also include health and other information you submit when you use our interactive tools and services. We may collect Personal Information in the following ways:
- When you visit or use our online donation and sales systems, whether web-based or mobile, we may collect your name, email address, mailing address, telephone number(s), account numbers, limited location information (for example, to help a mobile app determine the best means of connecting to the database or for shipping something you purchased), user name and password (so you can log in) and personal health information (such as within our health improvement apps);
- We may collect payment card or similar information when you provide it to us as part of a purchase;
- We may capture the IP address and ID of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, the type of mobile device you use and the site you visit next (see also the Cookies, Tags & Remarketing Pixels information);
- When you register for or use certain interactive tools and services, many of our mobile Apps, or tools inside many of our Apps;
- When you sign-up for newsletters or other communications from us;
- When you participate in an online survey; or
- When you provide Personal Information in a community area or other public forum.
We encourage children to participate in age-appropriate activities to promote healthier lives free from cruelty, domestic violence and sexual assault. HOPE FOR CHILDREN FOUNDATION Website’ allow children, with parental consent, to register and participate in certain activities through their schools and communities. We do not collect more information than is necessary to enable children to participate in these activities.
With parental consent, we may collect information from children under the age of 13 such as: name, address, email address, account information, school, messages sent to us through our chat interface, and content they create themselves. That information allows us to fulfill requested transactions, respond to questions about our website and programs, facilitate their participation in activities and other programs, keep records, or to otherwise customize or enhance the website experience for children. Children under the age of 13 may be able to make certain content such as content they create themselves, visible to others or the public. This might include, for example, a webpage or parts of webpages operated by children that have been designed for group or public viewing, or photos of themselves involved in our programs or other activities.
We engage third-party service providers to help us develop and operate our web sites and Apps and to help us provide age-appropriate prizes and other rewards for children who participate in our activities. Our service providers include, but are not limited to: Vimeo, Braintree, PayPal, Google LLC, and Alexa.com. If you have questions about the involvement of third parties in providing our services, including their privacy practices, please use the information at the bottom of this page to contact our offices by phone or email.
Regardless of what is displayed or submitted, parents can revoke their consent, request that information about their children be hidden or, in some cases, deleted, by contacting our offices by phone at the number at the bottom of this page or via email. When a parent revokes consent, we will stop knowingly collecting, using or disclosing information from that child. To comply with such a request, we must verify the identity of the requesting parent. To respect the privacy of parents, we dispose of information that is collected and used solely for obtaining verifiable parental consent or providing notice after a reasonable time after parental consent is declined or revoked.
If you are under 18, do not send any information about yourself to us, including your name, address, telephone numbers, or email address, unless you have your parent's or guardian's permission. In the event we learn that we collected personal information from anyone under the age of 18, and do not have a parent or guardian's consent, we will delete that information as quickly as possible.
In accordance with certain state laws, minors under the age of 18 may remove or request and obtain removal of content and information that they post on the Site.
If you believe that we might have any information from or about anyone under the age of 18, or if you wish to remove or request and obtain removal of content and information, please contact us at [email protected] Monday through Friday, 8:00AM - 5:00PM Central Time at 1 (214) 382-4673.
Hope for Children Foundation has a layered security in our systems and only designated employees have access to hard copies of your personal information. All online transactions are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, a "closed" lock symbol is displayed in the bottom part of your browser screen and the website address in the address bar at the top of the browser screen starts with an "https" instead of an "http". Donation pages or Store pages are verified and transactions are processed using a secure merchant account.
The Personal Data that you provide to us is generally stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that once your Personal Data is submitted through our Site, it will be transferred to our servers in the United States where there are varying U.S. federal and state law; and industry recognized data protection requirements in place.
Our network is composed of access-controlled measures, security monitoring tools, vulnerability management program, SSL encryption, scheduled network scans, and internal and external penetration tests. When it is necessary for our service providers to have access to your information, we expect the same level of data security, integrity and confidentiality standards as the Hope for Children Foundation itself provides. Additionally, we conduct security awareness training for our staff and volunteers.
While the Hope for Children Foundation uses its best efforts to maintain this level of security across all of our systems we cannot guarantee or warrant that our systems or our service providers are not vulnerable to viruses, hacking or other security threats.
Information from Other Sources
We may also collect information about you from additional online and offline sources including from social media activities, other nonprofits, and commercially available third-party sources. We may combine this information with the personal and other information we have collected about you.
How We Use Information We Collect
We use the information discussed above in a number of ways, such as:
- Processing donations and purchase transactions;
- Verifying your identity (such as when you access your account information);
- Preventing fraud and enhancing the security of your account or our online services;
- Responding to your requests and communicating with you;
- Managing your preferences;
- Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
- Providing you tailored content and marketing messages;
- Operating, evaluating and improving our programs (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
- Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies;
- Helping you understand your personal health information; and
- For any other purposes that we may specifically disclose at the time you provide or we collect your information.
We may also use data that we collect on an aggregate or anonymous basis (meaning it does not identify any individuals) for various purposes, where permissible under applicable laws and regulations, to help deliver products, services, and content that are better tailored to the users of our services and for other purposes.
What We Disclose to Others
We may share the information we collect from and about you within our organization and with certain third parties. For example, we may share your information with:
- Credit card processing companies, to process your payments and donations;
- Our other websites in an effort to bring you improved service across our large range of products and services, when permissible under relevant laws and regulations;
- Other organizations we work with to provide services, research, products or programs;
- Other similar charities; and
Links to Third-Party Websites
Updating Your Information and Contacting Us with Questions
Keeping your account information and preferences up-to-date is very important. You may review your information, request that we exclude your information from any donor list exchange activity, request that we stop using it, or update certain account information by logging in and accessing the account profile section of each online service for which you have registered. If you cannot locate, access or make changes to the information or permissions online, you may send a request using our online form or use the Contact Us options on our site. Of course, we cannot track down “de-identified” information to change it or undo any prior use of data we already used with your actual or implied consent.
Changes to This Privacy Statement
Other Privacy Policies and Practices
This Privacy Statement describes our practices related to our most common data collection activities. We have other policies, procedures and statements that apply to other activities and programs. If you have a question about privacy protections related to “offline” programs, please contact the program staff or use the contact options on our Contact Us page.
Cookies, Tags & Remarketing Pixels
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. Cookies are also used by web sites for authenticating users, tracking a user’s session, and/or for storing other essential textual information. Hope for Children Foundation tracks your interests on our sites so that we can provide you with additional content that might be of importance to you. Providing you with fresh and engaging content is important to us, as we know it is important to you.
We use tools, cookies and services including but not limited to AdWords, and Google Analytics for tracking, reporting and analyzing website activity. Some cookies are used to measure conversion events. Pixel tags might be used together with some of the advertising cookies described above, to operate, evaluate, and improve our programs, and to perform data analytics, accounting, auditing, and other internal functions.
We also use a service to help add social networking and content sharing features to our web site.
We do not run interest-based advertising campaigns that collect personally identifiable information including, but not limited to, email addresses, telephone numbers, and credit card numbers, nor do we use or associate Personal Information with remarketing lists, cookies, data feeds, or other anonymous identifiers. We do not use or associate targeting information, such as demographics or location, with any Personal Information collected from the ad or its landing page. Hope for Children Foundation does not share Personal Information with Google through our remarketing tag or our product data feeds that might be associated with our ads. Hope for Children Foundation will not send Google precise location information without obtaining your consent.
To see how Google may use information collected through your use of Google's search services visit Google’s Ads Help Center.
To opt out of cookies or remarketing pixels by Network Advertising Initiative member companies (not all members support cookie preferences for all browsers), please visit the Network Advertising Initiative opt-out page.
Your California Rights
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Data with third parties. If you reside in California and have provided your Personal Data to us, you may request information about our disclosures of certain categories of Personal Data to third parties for direct marketing purposes. Such requests must be submitted to us via one of the methods listed below.
Please call us at 1 – (214) 382-4673 (8:00 am - 5:00 pm Central Time, M-F) or email us at [email protected]
Hope for Children Foundation
4925 Greenville Ave. Suite 200
Dallas, TX 75206
Hope for Children Foundation
P.O. Box 191028
Dallas, TX 75219